Female Open Women's prison HMPPS

HMP/YOI Askham Grange

York, Women’s Estate

HMP/YOI Askham Grange is a women's prison in York. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.

This is a plain-English summary based on official GOV.UK guidance. Visiting times and rules can change — always check the official page before you travel.
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Start here

Most people come here for one of three reasons. Pick the one that fits.

Visiting

Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.

Social visiting times

Day Available sessions
Monday No visits
Tuesday No visits
Wednesday No visits
Thursday No visits
Friday No visits
Saturday
1:45pm–3:45pm
Sunday
1:45pm–3:45pm

Always confirm visiting times when you book — they can change at short notice.

Official video visits

Monday to Friday 9am–5pm

Official face to face visits

Monday to Friday 9am–5pm

Before you go — checklist

  • Be on the person's approved visitor list
  • Book in advance and bring valid photo ID
  • At least one visitor must be 18 or over
Book a visit on GOV.UK

Visitor centre & family support

Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.

If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.

Travel

Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.

Meals

£3.50 to £5.10 towards food for journeys lasting more than 5 hours.

Overnight stay

£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.

Who can get it

You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.

You also need to get one of:

  • Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
  • Pension Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • A valid NHS HC2 certificate (or partial help with an HC3 certificate)

How to claim

  • Apply online, or by post, phone or email.
  • You can claim for visits made in the last 28 days or planned for the next 28 days.
  • You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.

You can usually get help with one visit every 2 weeks.

Apply online: GOV.UK: Help with prison visits Helpline: 0300 063 2100 Email: [email protected] Post: Assisted Prison Visits Unit, PO Box 17594, Birmingham, B2 2QP

Helpline open Monday to Friday, 9am to 5pm.

More support for families

Rates and rules can change — always check the latest details on GOV.UK before you travel.

More about visiting

To visit someone in Askham Grange prison you must

  • be on that person’s visitor list
  • book your visit between 28 days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Up to 4 adults are permitted. All children must be accompanied by a responsible adult. Visitors can be from different addresses.

All prisoners are entitled to 2 visits every 7 days on a Saturday and a Sunday.

To arrange a visit you can

  • book your visit online
  • telephone 0300 060 6513

The booking line opens, Monday to Friday, 9am to 3pm. Find out about call charges

Earliest arrival time is 1:45pm and latest arrival time is at the discretion of the prison.

To arrange an official visit you can

The booking line opens, Monday to Friday, 9am to 3pm. Find out about call charges

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Visitors must enter through the front gate where they will be booked in for their visit by a member of staff at the Gate House.

Phones and other devices will need to be placed in a locker at the Gate House before progressing any further into the establishment, visitors will then be directed to visits where they will park in the spaces provided and then enter the visits hall where they will show photographic ID.

Only people on a visit will be allowed access to the prison grounds. We have no facility to allow visitors or animals to remain in cars or walk the grounds.

All visitors may to be given a pat-down search, including children. You may also be sniffed by security dogs.

Each adult visitor is allowed a reasonable amount of money to buy food and drink from the tea bar in the visiting hall.

There are strict controls on what you can take into Askham Grange. Nothing can be taken into the visit’s hall except baby food/changing equipment. Medication must be declared to staff prior to the visit commencing.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled, and you could be banned from visiting again.

Find Askham Grange on a map

The closest railway station is York. From there, you can take a bus to Askham Richard except on Sundays. There is also a taxi rank at the station.

To plan your journey by public transport

  • use National Rail enquiries
  • use Traveline for local bus times

There is a visitors car park at Askham Grange, including space for Blue Badge holders.

The family-friendly visitors centre at Askham Grange is run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, information and support.

Family Days are held throughout the year and coincide with school holidays, these will be advertised internally. Prisoners will be able to apply to attend with their nominated family members.

Keep in touch

There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.

Secure video calls

Many prisons offer secure video calls so you can see each other between visits.

How video calls work on GOV.UK

Email

Many prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.

Phone calls

The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.

Letters

You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.

All the ways to stay in touch on GOV.UK

More about keeping in touch

There are several ways you can keep in touch with a prisoner during their time at Askham Grange.

To have a secure video call with someone in this prison you need to

  • Download the Prison Video app
  • Create an account
  • Register all visitors
  • Add the prisoner to your contact list.

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how the Prison Video app works

Prisoners do not have phones in their cells so they will generally have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security on arrival so you will be able to speak to them during their first few days.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Askham Grange using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Askham Grange.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Askham Grange.

All post apart from legal letters will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com

Money & gifts

You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.

How to send money

  1. 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
  2. 2 You’ll need the prisoner’s number and their date of birth.
  3. 3 Money usually arrives in less than 3 working days, but it can take up to 5.
Send money on GOV.UK

If you can’t use the online service

No debit card? You can set up a basic bank account to get one.

Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.

Rules can change — check GOV.UK for the latest details before you send money.

Life inside

Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.

Education & work

Learning, training and work that help someone build skills and a future for release.

Daily routine

Arriving and the first night, where people live and how the day is structured.

More about life inside on GOV.UK

Support for families

Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.

Prison Advice & Care Trust (Pact)

Worker: Claire Malarkey

[email protected]

Helpline: 0808 808 2003

Visit website

Prisoners' Families Helpline

Confidential advice and a listening ear, whatever stage you're at.

0808 808 2003 Free to call

Who do I contact?

There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.

Everyday enquiries

Call the prison Phone

0300 060 6513

The main switchboard for questions about visiting or the person inside.

Visit booking Email

[email protected]
Worried about someone

Safety or wellbeing concern Phone

01904 772 026

For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.

Samaritans Phone

116 123

Someone to talk to any time, day or night, if things are getting too much for you.

Open 24 hours, every day
Stop contact or report a concern

Report a staff concern Phone

0800 917 6877 (24 hours answering machine)

Anonymous, independent line if you're worried a prisoner is being mistreated by staff.

Stop unwanted contact Phone

0300 060 6699

If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.

Common questions

Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.

Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.

If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.

Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.

You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.

A family-support charity runs visitor support at HMP/YOI Askham Grange, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.