HMP/YOI Drake Hall

The booking lines open Monday to Friday, 9am to 3pm. Find out about call charges

(Our visits centre opens from 8:30am on days with morning visits and midday on days with afternoon visits.)

To book an official video visit, you can email [email protected].

To book an official face to face visit, you can call 0300 060 6501.

The booking line is open Monday to Friday, 9am to 3pm. Find out about call charges

Find Drake Hall on a map

The closest railway station is Stafford. There is a taxi rank outside but there is no direct bus service from the station to the prison.

Visitor parking is available opposite the prison, signposted from the main road. Blue Badge holders can park inside the prison. Use the intercom at the car park barrier to access the car park.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children.

There are strict controls on what you can take into Drake Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

The family-friendly visitors centre at Drake Hall is run by the Prison Advice and Care Trust (PACT), a national charity.

Visitors are offered a warm welcome from 8:30am on family days and morning visits, and from midday for afternoon visits.

Hot and cold drinks are available.

Information and support is available if is your first time visiting Drake Hall.

A visitor experience form can be collected from the visitor’s centre, this outlines what to expect while you have a visit at Drake Hall.

At Drake Hall we recognise that long-term separation is an issue that will affect our women, their families and significant others most.

We seek to structure our services in a manner which supports those family units and enable them to maintain strong family ties and bonds.

A family and significant others strategy has been put into place, which outlines our objectives as an establishment, this can be viewed on the www.nicco.org.uk.

The functional lead for the new Family and Significant other strategy is the Head of Reducing Reoffending.

Family days are facilitated by Prison Advice and Care Trust (PACT) with a total of 12 family and significant other days being held per year.

They are designed to help prisoners and their families and significant others cope with the pressures that long term separation may have on the relationships between family units.

Women are given the guidance and eligibility for applying for these days, which embed the importance of family and significant others involvement within their journey whilst at Drake Hall and maintain key family ties.

Family day/significant other visits run from 10am to 3pm.

PACT provide a range of themed fun family-based activities throughout the day allowing the women and their loved ones to create memories and pieces of art/crafts that can be kept as a memento.

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how the Prison Video app works

Prisoners have phones in their rooms, so they can make outgoing calls to approved contacts at any time of the day if they have purchased credit to do this.

Phone credit is purchased and updated weekly.

There are also phones on each house that prisoners can use at any time to make outgoing calls.

Prisoners can call anyone named on their approved list of friends and family. The list is checked by security on arrival so you will be able to speak to them during their first few days in Drake Hall.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Drake Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Drake Hall.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Drake Hall.

All post apart from legal letters will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com