HMP Exeter

The booking line is open Monday and Tuesday (excl bank holidays), 9am to midday and 1:30pm to 4:30pm. Find out about call charges

Last entry is strictly at 2:15pm.

The visiting entitlement is one hour only, between 2pm to 4pm. However, we will try to allow you to have as much time as possible.

You can book official visits through the online form.

Form submissions are monitored 9am to midday and 1:30pm to 4:30pm, Monday to Friday.

Official visitors can either hold a meeting with a prisoner either face to face or by video link.

Each appointment slot is 45 minutes, double bookings or longer can be made upon request.

Please ensure that you have photographic ID when visiting the prison (video or in person). If you don’t provide photographic ID your meeting will be cancelled (video visit or in person).

Please read the section on Entering Exeter on this webpage if you are visiting in person.

You must notify us if you intend to bring a laptop into prison and provide the necessary serial numbers before your visit.

The amount of paper that you can bring in is also limited and cannot be left with the prisoner.

For help or support please contact: [email protected]

Find Exeter on a map

The closest railway stations are Exeter Central (300 meters from the prison) and Exeter St Davids (2 kilometres from the prison). Buses run from Exeter St Davids into the city centre.

The prison has no car parking available for visitors. You should use city centre parking or park and ride schemes.

All visitors, aged 16 or older must prove their identity before entering the prison using on of the acceptable forms of ID when visiting a prison.

Visitors must book in at the visitors centre before their visit. It opens at 1pm.

When you arrive at the visitor centre to sign in, you will be given a declaration to fill out and an order form where you can choose any food and drink, you’d like during your visit.

Refreshments must be paid for before your visit with cash. (Food and drink are subject to availability, and we may not always have the full menu.)

All visitors will need to be given a rub-down search, including children. You may also be sniffed by security dogs.

Exeter has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

There are strict controls on what you can take into Exeter. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Exeter has a vistors’ centre run by PACT.

It includes toilets and a children’s play area, and staff are available to offer support and advice to visitors.

The visitor’s centre is open on visits days from 1pm to 2:15pm before the visit, and 4pm to 4:15pm afterwards.

Email: [email protected]

Family visits are available for prisoners, with or without children. They are held once a month and last from 2pm to 4pm.

The prisoner must apply for these.

PACT provides a range of activities for the whole family.

For more information please contact our families provider PACT [email protected] or contact our head of family provision at HMP Exeter on [email protected].

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Video visits must follow the official video visits app - guidance.

Prisoners have phones in their cells but they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Phones are available 6:30am to 10pm.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Exeter using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Exeter.

You can write at any time.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Exeter.

All post apart from legal letters will be opened and checked by officers.