HMYOI Feltham

All visit bookings are arranged by the young person or adult prisoner. They submit their application to the visit department who in turn contacts the person visiting and arranges the booking.

You cannot book your visit by telephone or online.

If you need to cancel or amend a visit, call the visits enquiry line on 020 8844 5400 from Monday to Sunday 8:30am to 11:30am and 1:30pm to 4:30pm. Find out about call charges

Telephone number: 020 8844 5400

E-mail: [email protected]

(Afternoon visiting times are for Feltham A only.)

All bookings should be made 2 days in advance.

Find Feltham on a map.

The closest railway station is Feltham.

Feltham has limited parking for visitors, including space for Blue Badge holders.

All visitors, aged 16 or older must prove their identity before entering. Read the list of acceptable forms of ID when visiting Feltham.

All visitors are given a pat-down search, including children. You may also be sniffed by security dogs.

Dress code must be adhered to as part of visiting rules. You may be turned away if you are deemed to be inappropriately dressed. Wearing items like vests, ripped jeans, mini skirts, short shorts, hoodies and hooded jackets are not allowed.

There are strict controls on what you can take into Feltham. You have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.

Refreshments are available to purchase in the visits hall.

An officer will tell you the rules at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Feltham has a visitors’ centre run by PACT. Visitors are offered a warm welcome, information and support. You can use the children’s play area and buy refreshments during your visit.

The visiting centre also has lockers for storing personal property during your visit. They take £1 coins.

Contact the visitors centre if you have any questions about visiting.

Family days run once a month at both Feltham A (young people) and Feltham B (adults).

Secure video calling is available at this prison and young offender institution. To use this service, you need to download the Prison Video app, create an account, register all visitors and add the person you wish to call to your contact list.

Read more about how the Prison Video app works

Young people and adult prisoners in Feltham have phones in their cells. They can make calls in the early evenings and during free periods.

Every new arrival on Feltham A is given £4 credit for telephone calls when they first arrive. (This does not apply to young people transferred in from other establishments or anyone that transfers into Feltham B).

Prisoners in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Feltham using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Feltham.

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Feltham.

All post apart from legal letters will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com