HMP Hewell
Worcestershire, West Midlands Group
HMP Hewell is a Category B men's prison in Worcestershire. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.
Start here
Most people come here for one of three reasons. Pick the one that fits.
Visiting
Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.
Social visiting times
| Day | Available sessions |
|---|---|
| Monday |
2pm–4:15pm
8:15am–12pm
12:30pm–4:45pm
|
| Tuesday |
2pm–4:15pm
8:15am–12pm
12:30pm–4:45pm
|
| Wednesday |
2pm–4:15pm
8:15am–12pm
12:30pm–4:45pm
|
| Thursday |
2pm–4:15pm
8:15am–12pm
12:30pm–4:45pm
|
| Friday | No visits |
| Saturday |
9:30am–11:30am
2pm–4pm
8:30am–12pm
12:30pm–4:30pm
|
| Sunday |
9:30am–11:30am
2pm–4pm
8:30am–12pm
12:30pm–4:30pm
|
Always confirm visiting times when you book — they can change at short notice.
Official video visit times
Official face to face visit times
Before you go — checklist
- Be on the person's approved visitor list
- Book in advance and bring valid photo ID
- At least one visitor must be 18 or over
Visitor centre & family support
Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.
If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.
Travel
Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.
Meals
£3.50 to £5.10 towards food for journeys lasting more than 5 hours.
Overnight stay
£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.
Who can get it
You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.
You also need to get one of:
- Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- A valid NHS HC2 certificate (or partial help with an HC3 certificate)
How to claim
- Apply online, or by post, phone or email.
- You can claim for visits made in the last 28 days or planned for the next 28 days.
- You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.
You can usually get help with one visit every 2 weeks.
Helpline open Monday to Friday, 9am to 5pm.
More support for families
- Prisoners’ Families Helpline — 0808 808 2003 — free, confidential advice
- Pact: first-time families guide — Help with prison visit costs
- NICCO: Assisted Prison Visits Scheme — Directory entry
Rates and rules can change — always check the latest details on GOV.UK before you travel.
More about visiting
To visit someone in Hewell you must
- be on that person’s visitor list
- book your visit in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There is a limit to the number of visits a prisoner can have which varies by prisoner. You can check this with Hewell.
Contact Hewell if you have any questions about visiting.
To arrange a visit you can
- book your visit online
- telephone 0300 060 6503 (Monday to Friday, 9am to 3pm)
Find out about call charges
If you have difficulties in accessing this service you can email [email protected]
You can email any general questions about visits to [email protected] but we are unable to book visits via this mailbox.
To arrange an official video visit you can email [email protected].
To arrange an official face to face visit you can
- email [email protected]
- call the booking line 0300 060 6503
Monday to Thursday (hourly slots), 8:45am, 9:45am, 10:45am (until 11:30am), 2pm, 3pm, 4pm (until 4:45pm)
Friday (hourly slots), 8:45am, 9:45am, 2pm and 3pm
You can book multiple slots to provide a longer visiting time, if required, subject to availability.
The booking line opens Monday to Friday, 9am to 3pm. Find out about call charges
Find Hewell on a map
Redditch and Bromsgrove train stations are the closest to the prison, here you can catch a local bus (Diamond Bus 52 or 52A) to Hewell Park (opposite Tardebigge Inn); this bus stop is about a mile from the prison.
Alternatively, Worcestershire on Demand is an advanced booking service from Bromsgrove station, which will drop you right outside the visitors centre door. (The main prison is outside the service area but the visitors centre is included.)
Taxis are available at both stations and cost approximately £15 for a single journey.
To plan your journey by public transport
- use National Rail Enquiries
- use Traveline for local bus times
If coming by car, use the postcode B97 6QQ for sat nav.
There is a visitors car park outside the prison, including space for Blue Badge holders.
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.
Hewell has a family-friendly dress code policy which means visitors should dress appropriately. You may be turned away if you are wearing
- hats, scarves or head coverings which are not worn on religious grounds
- hoodies or gloves
- inappropriately damaged clothing
- metal hair accessories
- steel toe capped shoes/boots or cycle/motorcycle shoes. Boots higher than mid-calf
- non-prescription glasses, for example: sunglasses
- see-through / revealing clothing. This includes gym wear, all in one body suits and low-cut or crop tops
- ripped jeans
- items of clothing that display offensive abusive or insulting words or gestures or may cause offence to others – this includes football shirts
- mini or very short skirts/dresses (shorter than mid-thigh when sitting) unless worn with leggings
- shorts which are shorter than mid-thigh
- underwear should not be visible or exposed and must be worn
- smart watches
Jackets or coats are permitted but must be stored in lockers before entering the main visits room (£1 refundable deposit needed for lockers).
Each visitor is allowed to take in a maximum of £30 in coins, where possible (notes higher than £10 are not allowed).
There are strict controls on what you can take into Hewell. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats. A pushchair can be provided by Hewell if required.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
There is a visitors’ centre run by PACT. Family and friends can relax, get advice and support from the staff.
The centre includes an unsupervised play area for children.
You can buy snacks and refreshments in the visitor’s centre, but cannot take them into the prison. You can also buy snacks and refreshments inside the visits hall during your visit.
There are currently no family days being run.
Keep in touch
There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.
Secure video calls
Many prisons offer secure video calls so you can see each other between visits.
How video calls work on GOV.UKMany prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.
Phone calls
The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.
Letters
You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.
More about keeping in touch
There are several ways you can keep in touch with someone during their time at Hewell.
To have a secure video call with someone in this prison you need to
- Download the Prison Video app
- Create an account
- Register all visitors
- Add the prisoner to your contact list
Secure video calls at this prison can be requested by prisoners only.
You will receive a notification if a prisoner has requested a video call with you.
Read more about how the Prison Video app works
Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Hewell using the Email a Prisoner service.
You might also be able to attach photos and receive replies, depending on the rules at Hewell.
You can write at any time.
Include the person’s name and prisoner number on the envelope.
If you do not know their prisoner number, contact Hewell.
All post, apart from legal letters, will be opened and checked by officers.
Money & gifts
You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.
How to send money
- 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
- 2 You’ll need the prisoner’s number and their date of birth.
- 3 Money usually arrives in less than 3 working days, but it can take up to 5.
If you can’t use the online service
No debit card? You can set up a basic bank account to get one.
Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.
Rules can change — check GOV.UK for the latest details before you send money.
Life inside
Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.
Education & work
Learning, training and work that help someone build skills and a future for release.
Daily routine
Arriving and the first night, where people live and how the day is structured.
Support for families
Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.
Prison Advice & Care Trust (Pact)
Worker: Ricky Warton.
[email protected]Helpline: 0808 808 2003
Visit websitePrisoners' Families Helpline
Confidential advice and a listening ear, whatever stage you're at.
0808 808 2003 Free to callWho do I contact?
There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.
Call the prison Phone
0300 060 6503The main switchboard for questions about visiting or the person inside.
Prison email Email
[email protected]Visit booking Email
[email protected]Safety or wellbeing concern Phone
01527 785 150For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.
Samaritans Phone
116 123Someone to talk to any time, day or night, if things are getting too much for you.
Open 24 hours, every dayReport a staff concern Phone
0800 917 6877 (24 hours answering machine)Anonymous, independent line if you're worried a prisoner is being mistreated by staff.
Stop unwanted contact Phone
0300 060 6699If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.
Video calls Email
[email protected]Common questions
Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.
Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.
If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.
Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.
You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.
A family-support charity runs visitor support at HMP Hewell, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.