HMP Leicester
Leicester, East Midlands Group
HMP Leicester is a Category B / Category C / Category D men's prison in Leicester. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.
Start here
Most people come here for one of three reasons. Pick the one that fits.
Visiting
Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.
Social visiting times
| Day | Available sessions |
|---|---|
| Monday |
2pm–4pm
|
| Tuesday |
2pm–4pm
5pm–6:30pm
|
| Wednesday |
5pm–6:30pm
|
| Thursday |
2pm–4pm
5pm–6:30pm
|
| Friday | No visits |
| Saturday |
9:30am–11:30am
2pm–4pm
|
| Sunday |
9:30am–11:30am
2pm–4pm
|
Always confirm visiting times when you book — they can change at short notice.
Official video visit time slots
Official face to face visit time slots
Before you go — checklist
- Be on the person's approved visitor list
- Book in advance and bring valid photo ID
- At least one visitor must be 18 or over
Visitor centre & family support
Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.
If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.
Travel
Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.
Meals
£3.50 to £5.10 towards food for journeys lasting more than 5 hours.
Overnight stay
£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.
Who can get it
You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.
You also need to get one of:
- Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- A valid NHS HC2 certificate (or partial help with an HC3 certificate)
How to claim
- Apply online, or by post, phone or email.
- You can claim for visits made in the last 28 days or planned for the next 28 days.
- You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.
You can usually get help with one visit every 2 weeks.
Helpline open Monday to Friday, 9am to 5pm.
More support for families
- Prisoners’ Families Helpline — 0808 808 2003 — free, confidential advice
- Pact: first-time families guide — Help with prison visit costs
- NICCO: Assisted Prison Visits Scheme — Directory entry
Rates and rules can change — always check the latest details on GOV.UK before you travel.
More about visiting
To visit someone in Leicester Prison you must
- be on that person’s visitor list
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There may be a limit to the number of visits a prisoner can have. You can check this with Leicester prison.
Contact Leicester Prison if you have other questions about visiting.
Visits can be booked by
- prisoner led application - prisoner submits an application form for a social visit to wing staff
- book your visit online
- Enhanced IEP prisoners – maximum of 4 visits per month
- Standard IEP – maximum of 3 visits per month
- Basic IEP prisoners – 2 visits per month.
Remand Prisoners – Up to 3 per week. Remand prisoners can book on both Saturday and Sunday, but a maximum of 1 visit can be in on the PM session.
To arrange an official visit you can
- email, [email protected]
- telephone, 01162283246
The booking line open Monday to Friday, 9am to 5pm.
Time slots start on the hour and last for one hour. More than one slot can be booked where required.
Visiting time slots start on the hour and last for one hour. More than one slot can be booked where required.
Find Leicester Prison on a map
The closest railway station is Leicester. The prison is opposite Leicester Royal Infirmary (hospital) which is well signposted.
To plan your journey by public transport
- use National Rail Enquiries
- use Traveline for local bus times
There is no car parking available at Leicester Prison but there are ‘pay and display’ spaces nearby and in the city centre.
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
Refreshments on visits are purchased in bundles of £5 for a quantity of items. These are paid for in cash prior to entry into the visit hall.
All visitors will need to be given a rub-down search, including children.
You may need to have your finger or thumb prints scanned (or an iris scan) as part of a security check. You may also be sniffed by security dogs.
Leicester Prison has a dress code policy, which means visitors should wear clothing that is considered decent for consideration of all visitors who may attend (no vests, no low-cut tops, no shorts, no short dresses, no see-through clothing, no hoodies and no headwear, other than that worn for religious or medical reasons which may require a private search). Lightweight cardigans and jumpers without hoods can be worn, but thick or heavy jacket type clothing may be refused.
There are strict controls on what you can take into prison. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs, car seats, mobile phones and cameras.
Visitor conduct and expected behaviours are displayed on each table in the visiting hall. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
A family-friendly visitors centre is run by the charity, Prison Advice and Care Trust (PACT).
It has a children’s play area, drinks and snacks.
We run Family Days at the prison 12 times a year, in conjunction with PACT.
These are significantly different from daily social visits. Family Visits offer a more relaxed environment for both prisoners and visitors. Sessions are run to a theme such as sports day, back to school, Christmas and others.
In addition to various activities, catering/refreshments are provided by the prison at no cost. Refreshments tend to follow the days theme.
Family Days are held 12 times a year and are offered to both prisoners and families. Depending on the number of applications, families may not be able to attend every event.
Keep in touch
There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.
Secure video calls
Many prisons offer secure video calls so you can see each other between visits.
How video calls work on GOV.UKMany prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.
Phone calls
The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.
Letters
You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.
More about keeping in touch
You may not be able to speak with someone during their first few days. This is because it can take time to approve who they can be in touch with. But usually a PIN phone account is set up on the second day and then the prisoners can submit their contact list.
Prisoner do have prison PIN phones in their cells. They will always need to call you, rather than you call them. His Majesty’s Prison and Probation Service has a duty to ensure that prisoners can maintain contact with friends and family where this is in the best interests of both parties. The PIN phone system is one way of achieving this. All calls except those which are confidential (legal advisers as notified by the prisoner to the PIN phone clerk), courts, MPs, or Confidential Access organisations) are recorded but not all are monitored. There must be a justifiable reason before communications are monitored.
If you need to contact the prison, telephone: 0116 228 3000.
Prisoners can phone anyone named on their approved contact list of friends and family. This list is checked by security.
You can also exchange voicemails using the prison voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
To have a secure video call with someone in this prison you need to
- Download the Prison Video app
- Create an account
- Register all visitors
- Add the prisoner to your contact list.
How to book a secure video call
Secure video calls at this prison can be requested by prisoners only.
You will receive a notification if a prisoner has requested a video call with you.
Read more about how it works
You can send emails to someone in Leicester Prison using the Email a Prisoner service.
You can write at any time.
Include the person’s name and prison number on the envelope, under the address. If you do not know their prison number, contact Leicester.
Write your own name and address on the back of the envelope.
Paper and envelopes can be bought from ‘canteen’ (the prison shop), so prisoners can write back.
All post, apart from legal letters, will be opened and checked by officers.
Money & gifts
You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.
How to send money
- 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
- 2 You’ll need the prisoner’s number and their date of birth.
- 3 Money usually arrives in less than 3 working days, but it can take up to 5.
If you can’t use the online service
No debit card? You can set up a basic bank account to get one.
Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.
Rules can change — check GOV.UK for the latest details before you send money.
Life inside
Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.
Education & work
Learning, training and work that help someone build skills and a future for release.
Faith & community
A chaplaincy team supports people of all faiths and none.
Daily routine
Arriving and the first night, where people live and how the day is structured.
Support for families
Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.
Prison Advice & Care Trust (Pact)
Worker: Bethany Lee Smith
[email protected]Helpline: 0808 808 2003
Visit websitePrisoners' Families Helpline
Confidential advice and a listening ear, whatever stage you're at.
0808 808 2003 Free to callWho do I contact?
There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.
Call the prison Phone
01162283246The main switchboard for questions about visiting or the person inside.
Visitor centre (Pact) Email
[email protected]Safety or wellbeing concern Phone
0116 2283 000For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.
Samaritans Phone
116 123Someone to talk to any time, day or night, if things are getting too much for you.
Open 24 hours, every dayReport a staff concern Phone
0800 917 6877 (24 hours answering machine)Anonymous, independent line if you're worried a prisoner is being mistreated by staff.
Stop unwanted contact Phone
0300 060 6699If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.
Common questions
Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.
Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.
If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.
Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.
You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.
A family-support charity runs visitor support at HMP Leicester, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.