HMP/YOI Lewes
East Sussex, Kent, Surrey and Sussex Group
HMP/YOI Lewes is a Category B / Category C / Category D men's prison in East Sussex. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.
Start here
Most people come here for one of three reasons. Pick the one that fits.
Visiting
Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.
Social visiting times
| Day | Available sessions |
|---|---|
| Monday |
2pm–3:30pm
|
| Tuesday |
2pm–3:30pm
|
| Wednesday |
Friday
Sunday: 9am–11:30am
|
| Thursday |
2pm–3:30pm
|
| Friday | No visits |
| Saturday |
2pm–3:30pm
|
| Sunday |
2pm–3:30pm
|
Always confirm visiting times when you book — they can change at short notice.
Official video visits times
Official face to face visiting times
Before you go — checklist
- Be on the person's approved visitor list
- Book in advance and bring valid photo ID
- At least one visitor must be 18 or over
Visitor centre & family support
Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.
If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.
Travel
Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.
Meals
£3.50 to £5.10 towards food for journeys lasting more than 5 hours.
Overnight stay
£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.
Who can get it
You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.
You also need to get one of:
- Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- A valid NHS HC2 certificate (or partial help with an HC3 certificate)
How to claim
- Apply online, or by post, phone or email.
- You can claim for visits made in the last 28 days or planned for the next 28 days.
- You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.
You can usually get help with one visit every 2 weeks.
Helpline open Monday to Friday, 9am to 5pm.
More support for families
- Prisoners’ Families Helpline — 0808 808 2003 — free, confidential advice
- Pact: first-time families guide — Help with prison visit costs
- NICCO: Assisted Prison Visits Scheme — Directory entry
Rates and rules can change — always check the latest details on GOV.UK before you travel.
More about visiting
To visit someone in Lewes you must
- be on that person’s visitor list
- book your visit at least 24 hours in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There may be a limit to the number of visits a prisoner can have. You can check this with Lewes.
Contact Lewes if you have more questions about visiting.
You can book your visit online.
You must arrive at least 45 minutes before your visit to allow for security and processing.
HMP Lewes is able to offer social and professional visits for those with mobility concerns, please email [email protected], if you require support.
If you require to change any information on your online booking please contact [email protected]
Visiting times
You can book official video visits by
- emailing [email protected]
- calling 01273 785 019 (Monday to Friday, 8am to 4:30pm)
Find out about call charges
You can book official face to face visits by
- emailing [email protected]
- calling 01273 785 135 (Monday to Friday, 8am to midday and 1pm to 4:30pm)
Find out about call charges
Anybody who is newly convicted (not on recall or remand) can have an ‘early day’ visit subject to availability. When available, this will take place within 72 hours and will be available for up to 3 visitors only above the age of 18.
Visitors can request to book these by emailing [email protected].
There is also limited availability to use Prison video app for those that can not visit in person.
Find Lewes on a map
The closest railway station is Lewes. You can get a 5 minute taxi ride to the prison or it’s a 25 minute walk.
To plan your journey by public transport
- use National Rail Enquiries
- use Traveline for local bus times
Only Blue Badge holders can park at the prison. There are 2 spaces next to the visitors centre. Tell the prison staff you are parking here, show them your Blue Badge and give them your vehicle registration number. Visitors centre staff can help you with this.
There is metered parking on the roads outside the prison.
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
- all visitors go through our EGS (Enhanced Gate Security) this process is similar to airport security (bag x-ray and metal portals)
- all visitors can be subject to a pat-down search, including children
- you may also be sniffed by security dogs
- visitors must adhere to the prison dress code that applies when entering Lewes, please see dress code
There are strict controls on what you can take into Lewes. You will have to leave all the things you have with you in a locker, apart from items required for infants and medication is subject the individual concerned and to our security processes.
Lewes is cash only. Each adult visitor can take in up to £25 in £10 notes, £5 notes and coins to spend on hot and cold refreshments. (£20 notes are not allowed.) The vending machine takes coins, so please bring coins if you can, as we may not be able to help with giving change.
When visiting your partner, family member or friend, there is an expectation that you will remain polite and respectful to all other visitors and all staff. HMP Lewes has the right to deny entry or terminate a visit if a visitor is offensive or aggressive towards any other visitor, prisoner, or member of staff.
The following items of clothing will not be allowed to enter HMP Lewes
- steel toe-capped boots or shoes with exposed metal parts, Cycle or Motorcycle shoes or boots
- gloves, Hats, scarves or any headgear that is not worn on religious grounds. (Baby’s bonnets are acceptable but must be removed by parent for searching)
- sunglasses (unless prescription glasses)
- smart watches of any kind, including fitness trackers
- any item of clothing that has offensive, racial or sexist logos, words or pictures
- no clothing made by Hoodrich, Criminal Damage, AYEgear
- excessively revealing, that is: very short skirts/dresses including shorts, see through tops, crop tops and strapless tops, unitard jumpsuit/ tight jumpsuit
- visible or exposed underwear of any kind (with exception of brassier straps in the shoulder area)
- ripped clothing for the torso
- ripped jeans above the knee will not be allowed
- excessively large metal hair accessories
- helmets of any kind (except medical issue)
Clothing cannot be removed during the visits session and visitors are to make sure they are comfortably dressed before they enter the visitor searching area.
All enquiries should be directed in the first instance to the staff in the visits booking or visits senior officer.
PACT runs the visitors centre with toys and art materials and a small play area for children. Refreshments will be available to purchase during your visit.
If you have a disability, let the prison know and they will make sure your visit is on the lower level.
Vending machines are available in the visiting centre. (Please bring change to use them.)
A tea bar sells hot and cold refreshments in the visits hall in the prison.
Toilets are currently in visits booking area. One is being repurposed in in visits area. Baby changing facilities are also in the visits area.
Disabled access to the prison is in place, including parking.
HMP Lewes have introduced a new approach to family visits which were previously known as family days.
Each day is split into 2 sessions, one held in the morning, and one held in the afternoon.
Although the family visits will be shorter (3 hours per session) having 2 sessions supports more prisoners having the opportunity to apply for these events and spending time with loved ones.
- all visitors must be on the prisoners approved visitors list
- children are considered an adult from their 18th birthday
- applications are submitted by the prisoners and considered by the Family Visits Committee
- applications are considered individually, taking into account a number of points including, the available space within the visits hall
- HMP Lewes is governed by the health and safety regulations in relations to the overall number of people permitted in the visits hall at any one time
- this overall figure will also include staff and PACT
- session times will be from 9am to 12pm and 2pm to 5pm
- the new model permits up to 20 prisoners and their families to take part in the event on each session
- activities for children will be available
- light refreshments will also be provided by PACT, and the snack shop will also be open as usual where your families can purchase light refreshments
Keep in touch
There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.
Secure video calls
Many prisons offer secure video calls so you can see each other between visits.
How video calls work on GOV.UKMany prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.
Phone calls
The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.
Letters
You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.
More about keeping in touch
There are several ways you can keep in touch with someone during their time at Lewes.
To have a secure video call with someone in this prison you need to
- download the Prison Video app
- create an account
- register all visitors
- add the prisoner to your contact list
How to book a secure video call
You can request a secure video call with someone in this prison via the Prison Video app.
You will receive a notification when your request has been accepted.
Read more about how the Prison Video app works.
Prisoners have phones in their cells but they will always have to call you. They buy phone credits to do this and can call anytime between 6am and midnight.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Lewes using the Email a Prisoner service.
You can write at any time.
Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Lewes.
All post apart from legal letters will be opened and checked by officers.
Each week, prisoners can send 2 second class letters and one first class legal letter.
National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.
Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.
You can send in a message, and hear the show, at nationalprisonradio.com
Money & gifts
You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.
How to send money
- 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
- 2 You’ll need the prisoner’s number and their date of birth.
- 3 Money usually arrives in less than 3 working days, but it can take up to 5.
If you can’t use the online service
No debit card? You can set up a basic bank account to get one.
Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.
Rules can change — check GOV.UK for the latest details before you send money.
Life inside
Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.
Education & work
Learning, training and work that help someone build skills and a future for release.
Daily routine
Arriving and the first night, where people live and how the day is structured.
Support for families
Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.
Prisoners' Families Helpline
Confidential advice and a listening ear, whatever stage you're at.
0808 808 2003 Free to callWho do I contact?
There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.
Call the prison Phone
01273 785 019The main switchboard for questions about visiting or the person inside.
Social visits Email
[email protected]Safety or wellbeing concern Phone
01273 785 392For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.
Samaritans Phone
116 123Someone to talk to any time, day or night, if things are getting too much for you.
Open 24 hours, every dayReport a staff concern Phone
0800 917 6877 (24 hours answering machine)Anonymous, independent line if you're worried a prisoner is being mistreated by staff.
Stop unwanted contact Phone
0300 060 6699If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.
Complaints & correspondence Email
[email protected]Video calls Email
[email protected]Common questions
Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.
Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.
If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.
Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.
You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.
A family-support charity runs visitor support at HMP/YOI Lewes, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.