HMP Lowdham Grange

The booking line is open Monday to Friday, 9am to 3pm. Find out about call charges

Any child visiting HMP Lowdham Grange without their legal parent or guardian must present the outside visits clerk with a parental consent form, completed and signed by the parent.

Failure to do so will result in the visits being refused.

To book an official visit, email [email protected].

Find Lowdham Grange on a map

• There is a visitors’ car park which can be used free of charge.
• The closest railway station is Lowdham.

All visitors aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will receive a rub-down search prior to entering the visits hall this includes any children present. Security dogs may also be present at the time of visiting, and you may be subject to search by them.

There is a strict dress code policy in place for all visitors wishing to enter the visits hall. All visitors must be appropriately dressed at all times.

Anyone not following the rules may have their entry refused or the visit cancelled.

Jackets or coats must be left in cars, in lockers outside the visits hall or hung up in the visitors entrance hall, at your own risk.

Personal lockers are available at no cost to visitors in the visitors’ centre.

Visitors may bring up to £20 cash in coins into the visits hall with them – unfortunately, we do not accept notes or cards.

Refreshments will be available to purchase once inside the visits hall.

Disabled access from the visitor’s centre through the hall inside the prison. Disabled toilets are also available in the visitor’s centre and visits hall.

Baby changing facilities in both male and female toilets available.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled, and you could be banned from visiting again.

There is a tea bar in the visit hall where family and friends can, buy refreshments.

There is a children’s play area, where children can play but they must be supervised by an accompanying adult.

There are baby changing facilities.

The centre is open Monday to Friday from midday to 4:30pm and Saturday and Sundays from 8am to 4:30pm.

Family days are booked by the prisoners, using ‘kiosks’ on the prison wings.

They are currently held every 2months.

You can view visiting time slots and request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how the Prison Video app works

Prisoners have phones in their cells . They can add telephone numbers to their list, which are checked by security and public protection before being approved.

Prisoners are responsible for adding credit to make calls form their in-cell phones.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Lowdham Grange Prison using Email a Prisoner service. Through this service, family and friends can send a message. This is then printed out and delivered by prison staff by hand.

Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message.

You must buy a minimum of £5 credit in order to use the service,which runs at a cost of 40p per email and at no charge to the recipient.

You can write at any time.

Include the prisoners’ name and prisoner number on the envelope.

If you do not know their prisoner number, contact the prison.

All post, apart from legal letters, will be opened and checked by officers.