HMP/YOI Norwich

Find out about call charges

Visits must be booked by 11:30am on a Friday for weekend visits.

To arrange an official video visit you can email [email protected].

Phone lines are open Monday to Friday, 10am to midday and 2pm to 3:30pm.

Official face to face visit times:

Main site

Police officials only

Find Norwich on a map

HMP Norwich is situated on the eastern outskirts of Norwich, in Norfolk.

Bus numbers 23 or 24 from City Centre or the train Station go past HMP Norwich. Ask for Knox Road (or simply ask for the prison).

Take a train to Norwich Station (London services are via Liverpool Street). From Norwich Station it takes approximately 20 minutes to walk to the prison. At the main junction outside the station follow Riverside Road (Keep River on your left).

At the roundabout turn right up Ketts Hill onto Plumstead Road.

Please note the prison is located at the top of a steep hill. Turn left into Barrack Road. The prison and Visitors’ Centre are situated at the end of the road. No special transport is provided. Buses and taxis can be taken to the prison.

From A11: Join A47 (Southern bypass around Norwich) and follow signs for Great Yarmouth. Take the slip road signposted A1042 (Norwich N & E & Thorpe St. Andrew). Go straight over the roundabout and under Railway Bridge.

At mini roundabout turn right. Take left-hand slip road by traffic lights (Sainsbury’s should be on your right-hand side) signposted Cromer, Norwich Airport (A140). Follow road up hill to roundabout. Take the second exit, Plumstead Road (B1140), signpost “HM Prison”.

Turn right into Barrack Road. HMP YOI Norwich, and the Visitors’ Centre, is situated at the end of the road Parking Limited parking is available on site. Information and leaflets on all the above services can be obtained from the visitors’ centre.

Parking is limited however car parking is free.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Incorrect identification could result in refused entry.

All visitors will be given a rub-down search, including children. You will also be searched by security dogs.

Visitors must adhere to the prison dress code that applies.

Coats and hoodies may be worn however they must search via the x-ray machine prior to entry.

We are aware that it is quite fashionable to wear two layers of trousers however during your visit could we ask that one layer is removed.

Ripped jeans will also be permitted.

Shorts can be worn however we request that hot pant length shorts are not worn.

Miniskirts/dresses may be worn but only if worn with tights or leggings.

In addition to this no revealing clothing is allowed.

Please be aware that if you are assessed as being inappropriately dressed the duty manager will be requested to attend and they will decide regarding your entry for your visit.

There will be a small selection refreshments available to purchase on your arrival at the visits centre.

There are strict controls on what you can take into Norwich prison. You will have to leave most of the things you have with you in a locker or at the visits centre, this includes pushchairs and car seats. You will need a £1 coin for the lockers, which is refundable.

You will have the visit rules explained to you by an officer at the start of your visit. If you fail to adherer to these rules, your visit may be terminated, and you could face being banned from future visits.

Call the booking line if you have any questions about visiting.

There is a visitors centre that serves hot and cold drinks. It has a small children’s play area.

Family Days are an opportunity for families and children to spend and extended period together engaging in play activities and sharing lunch together; 4 Family Days are expected to take place each year split between the Cat C unit and the Main side of the prison. It is expected that up to 12 fathers can take part on each day.

Children’s Visits are special visits for children to visit their dad/stepdad or granddad so that the family can spend time together in a relaxed setting. These visits can also be for new dads (‘Baby Bonding’ visits) so that they can bond with their new baby soon after birth.

Transition Children’s Visits (otherwise known as Brit House Dad’s Visits) for fathers currently residing in the open-conditions part of HMP/YOI Norwich, Britannia House, to spend time with their children at the Play Space in the Visitors Centre, building the families confidence in dad’s capabilities as a parent and preparing the dads for their release.

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how the Prison Video app works

Prisoners have phones in their cells to be able to maintain contact with friends and family. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and public protection.

You can send emails to someone in Norwich using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Norwich.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Norwich.

All post apart from legal letters will be opened and checked by officers.