HMP/YOI Stoke Heath

The booking line opens Monday to Friday, 9am to 3pm. Find out about call charges

Visitors must arrive prior to 2pm to be booked in.

If you have any concerns or individual needs when visiting Stoke Heath, please contact the prison prior to arrival, or approach any member of staff on arrival.

We will ensure to listen to needs/queries and hopefully ensure your visit runs smoothly, with you feeling as comfortable as possible.

We are also conscious that some of our visitors may be visiting a prison for the first time, and we recognise this could be an intimidating or anxious time, so please approach staff and we will happily answer any questions that you may have and talk you through the visits process so you are aware of what to expect.

To book an official face to face visit you can call, 0300 060 6506.

The booking line opens Monday to Friday, 9am to 3pm. Find out about call charges

To apply to bring laptops and recording equipment or to request the quiet interview room, you can email [email protected].

Find Stoke Heath on a map

Stoke Heath is about 17 miles from the nearest station in Shrewsbury. There is a bus service from Shrewsbury to Market Drayton which stops about a mile from the prison.

There is a visitors car park at the prison, which includes spaces for Blue Badge holders.

When you first arrive at Stoke Heath, you should check in at the visitors centre.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will be searched by a member of staff. You may also be sniffed by security dogs.

All visitors to prisons must adhere to a strict dress code.

Prisons will have the below list on display in visits areas for visitors and prisoners to view. This information should also be made available to visitors when booking visits, to avoid having to cancel visits on arrival due to inappropriate dress.

The below list is an example and not exhaustive. Establishments may add or remove items to this list, in accordance with local assessments and what is deemed necessary and proportionate in that establishment.

Staff working in visits should recognise the diversity of cultures and religions of their social and legal visitors, therefore a sensitive approach should be adopted when this affects dress and appearance.

It is up to prison staff to make decisions and judgements as to when clothing is inappropriate. When making these decisions, staff will always consider decency and diversity.

You may be asked to adjust clothing or wear alternative clothing if available. As a last resort your visit may be cancelled if the dress code cannot be followed.

You will have to leave everything else in a locker (you will need a £1 coin). Pushchairs and car seats can be left in the search area.

Refreshments are available to purchase in the visits hall.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

The visitors centre is run by PACT’s family services team can provide information, guidance and support to families and friends of prisoners. Ask in the visitors centre to learn more.

Refreshments are available to purchase in the visits hall. Please note we are now a cashless establishment and only accept card payments for refreshments purchased in the visits hall.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

If you arrive later than 2:15pm then you may not be permitted your visit as our searching staff may have moved on to other duties.

Family days are available throughout the year. These can only be booked via prisoner led applications.

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how the Prison Video app works

Prisoners have phones in their cells but these do not accept incoming calls. They are able to make calls every day between 6:30am and 11pm. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Stoke Heath using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Stoke Heath.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Stoke Heath.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.

You can send in a message, and hear the show, at nationalprisonradio.com