HMP The Mount
Hertfordshire, Hertfordshire, Essex and Suffolk Group
HMP The Mount is a Category C men's prison in Hertfordshire. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.
Start here
Most people come here for one of three reasons. Pick the one that fits.
Visiting
Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.
Social visiting times
| Day | Available sessions |
|---|---|
| Monday |
9am–10:45am
2pm–3:45pm
|
| Tuesday |
2pm–3:45pm
|
| Wednesday |
9am–10:45am
2pm–3:45pm
|
| Thursday |
2pm–3:45pm
|
| Friday | No visits |
| Saturday |
9:30am–11am
2pm–3:30pm
|
| Sunday |
2pm–3:30pm
|
Always confirm visiting times when you book — they can change at short notice.
Official face to face visit times
Before you go — checklist
- Be on the person's approved visitor list
- Book in advance and bring valid photo ID
- At least one visitor must be 18 or over
Visitor centre & family support
Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.
If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.
Travel
Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.
Meals
£3.50 to £5.10 towards food for journeys lasting more than 5 hours.
Overnight stay
£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.
Who can get it
You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.
You also need to get one of:
- Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- A valid NHS HC2 certificate (or partial help with an HC3 certificate)
How to claim
- Apply online, or by post, phone or email.
- You can claim for visits made in the last 28 days or planned for the next 28 days.
- You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.
You can usually get help with one visit every 2 weeks.
Helpline open Monday to Friday, 9am to 5pm.
More support for families
- Prisoners’ Families Helpline — 0808 808 2003 — free, confidential advice
- Pact: first-time families guide — Help with prison visit costs
- NICCO: Assisted Prison Visits Scheme — Directory entry
Rates and rules can change — always check the latest details on GOV.UK before you travel.
More about visiting
To visit someone in The Mount you must
- be on that person’s visitor list
- book your visit in advance at least 3 days in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There may be a limit to the number of visits a prisoner can have. You can check this with The Mount.
Contact The Mount if you have any questions about visiting.
To arrange a visit you can
- book your visit online
- telephone 0300 790 0656
The booking telephone line is open Monday to Friday 10am to midday.
You can book an official visit by emailing [email protected].
Find The Mount on a map
The SatNav postcode to enter is HP3 0RU.
The closest mainline railway station is Hemel Hempstead which is a 5 to 10 minute taxi ride from the prison.
To plan your journey by public transport
- use National Rail Enquiries
- use Traveline for local bus times
There is free car parking and some spaces for Blue Badge holders.
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs, given an eye scan or take part in facial recognition testing.
The Mount has a dress code policy which is displayed in the visitors centre. Visitors should wear family friendly clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).
There are strict controls on what you can take into The Mount. You will have to leave most of the things you have with you in a locker. You can leave pushchairs in the visitors centre if you’ve come by public transport.
If you leave the visitors hall for any reason, you will not be able to get back in.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
The Prison Advice and Care Trust can provide provide information, guidance and support to families and friends of prisoners. Ask in the visitors centre to learn more.
All visitors are asked to check-in at the desk and then proceed to a waiting area prior to the visit.
Baby-changing facilities are available in the centre and the visiting hall. There is a lift for those with mobility issues.
You can contact The Mount for information about family days.
Keep in touch
There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.
Secure video calls
Many prisons offer secure video calls so you can see each other between visits.
How video calls work on GOV.UKMany prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.
Phone calls
The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.
Letters
You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.
More about keeping in touch
There are several ways you can keep in touch with a prisoner during their time at The Mount.
To have a secure video call with someone in this prison you need to
- download the Prison Video app
- create an account
- register all visitors
- add the prisoner to your contact list
How to book a secure video call
Secure video calls at this prison can be requested by prisoners only.
You will receive a notification if a prisoner has requested a video call with you.
Read more about how the Prison Video app works.
Prisoners have phones in their cells but they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family at most times of the day. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in The Mount using the Email a Prisoner service.
You might also be able to attach photos and receive replies from prisoner’s, depending on the rules at The Mount.
You can write at any time.
Include the person’s name and prisoner number on the envelope.
If you do not know their prisoner number, contact The Mount.
All post, apart from legal letters, will be opened and checked by officers.
National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week.
Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes.
You can send in a message, and hear the show, at nationalprisonradio.com.
Money & gifts
You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.
How to send money
- 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
- 2 You’ll need the prisoner’s number and their date of birth.
- 3 Money usually arrives in less than 3 working days, but it can take up to 5.
If you can’t use the online service
No debit card? You can set up a basic bank account to get one.
Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.
Rules can change — check GOV.UK for the latest details before you send money.
Life inside
Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.
Education & work
Learning, training and work that help someone build skills and a future for release.
Daily routine
Arriving and the first night, where people live and how the day is structured.
Support for families
Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.
Prison Advice & Care Trust (Pact)
Worker: Erin Moran
[email protected]Helpline: 0808 808 2003
Visit websitePrisoners' Families Helpline
Confidential advice and a listening ear, whatever stage you're at.
0808 808 2003 Free to callWho do I contact?
There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.
Call the prison Phone
0300 790 0656The main switchboard for questions about visiting or the person inside.
Prison email Email
[email protected]Safety or wellbeing concern Phone
01442 836 351For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.
Samaritans Phone
116 123Someone to talk to any time, day or night, if things are getting too much for you.
Open 24 hours, every dayReport a staff concern Phone
0800 917 6877 (24 hours answering machine)Anonymous, independent line if you're worried a prisoner is being mistreated by staff.
Stop unwanted contact Phone
0300 060 6699If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.
Complaints & correspondence Email
[email protected]Common questions
Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.
Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.
If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.
Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.
You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.
A family-support charity runs visitor support at HMP The Mount, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.