HMP Wakefield
West Yorkshire, Long Term & High Security
HMP Wakefield is a Category A / Category B men's prison in West Yorkshire. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.
Start here
Most people come here for one of three reasons. Pick the one that fits.
Visiting
Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.
Social visiting times
| Day | Available sessions |
|---|---|
| Monday |
9am–midday
|
| Tuesday |
9am–midday
2:30pm–4:30pm
2pm–4pm
|
| Wednesday |
9am–midday
2:30pm–4:30pm
2pm–4pm
|
| Thursday |
9am–midday
2:30pm–4:30pm
2pm–4pm
|
| Friday |
9am–midday
2pm–4pm
|
| Saturday |
2pm–4pm
|
| Sunday | No visits |
Always confirm visiting times when you book — they can change at short notice.
Official video visit times
Official face to face visits
Before you go — checklist
- Be on the person's approved visitor list
- Book in advance and bring valid photo ID
- At least one visitor must be 18 or over
Visitor centre & family support
Run on site by Partners of Prisoners (POPS) — a warm welcome, plus practical and emotional support for families and friends.
Helpful resources to download
If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.
Travel
Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.
Meals
£3.50 to £5.10 towards food for journeys lasting more than 5 hours.
Overnight stay
£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.
Who can get it
You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.
You also need to get one of:
- Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- A valid NHS HC2 certificate (or partial help with an HC3 certificate)
How to claim
- Apply online, or by post, phone or email.
- You can claim for visits made in the last 28 days or planned for the next 28 days.
- You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.
You can usually get help with one visit every 2 weeks.
Helpline open Monday to Friday, 9am to 5pm.
More support for families
- Prisoners’ Families Helpline — 0808 808 2003 — free, confidential advice
- Pact: first-time families guide — Help with prison visit costs
- NICCO: Assisted Prison Visits Scheme — Directory entry
Rates and rules can change — always check the latest details on GOV.UK before you travel.
More about visiting
To visit someone in Wakefield you must
- be on that person’s visitor list
- book your visit at least 2 days in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There may be a limit to the number of visits a person can have. You can check this with Wakefield Prison.
Contact Wakefield Prison if you have any questions about visiting.
To arrange a visit you can
- book your visit online
- telephone 01924 612 274
Find out about call charges
Visits enquiries only email (no booking): [email protected]
To book official video visits
- email, [email protected]
- telephone, 01924 612 085
To book official face to face visits
- email [email protected]
- telephone 01924 612 085
Find out about call charges
Find Wakefield on a map
The nearest station is Wakefield Westgate, which is about a 5 minute walk from the prison.
To plan your journey by public transport
- use National Rail Enquiries
- use Traveline for local bus times
There is no visitor car parking available at Wakefield. There are car parks in the town centre a short walk away.
All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.
All visitors will need to be given a pat-down search, including children.
You may also be screened by drug detection dogs. If the dog shows an indication of an illicit item, your visit may conducted under closed conditions.
If any illicit items are found during the search process or any attempt to traffic illicit items into the establishment then this could lead to the visit being cancelled, and a ban from visiting the establishment for a period of time imposed and if deemed serious enough police involvement.
HMP Wakefield operates a family orientated visits policy.
Most of our visitors are accompanied by children and we want to foster a decent, safe and relaxed family environment for all our visitors.
Each adult visitor is allowed to take in a maximum of £25. This can be used on food and refreshments in the visits hall.
There are strict controls on what you can take into HMP Wakefield. You will have to leave most of the things you have with you in the visitors centre. This includes pushchairs and car seats. There are lockers for valuables.
On exiting the prison 10% of visitors will be selected at random for an exit search. This will be conducted in the same way as you had been searched coming into the prison. Visitors refusing an exit search may be banned from future visits for a period of time.
All visitors will be searched before entering the visits hall.
Any concerns will be referred to the visits supervising officer for clarification.
Please familiarise yourself with this dress code before visiting. If the dress code is not followed, you may not be allowed to attend your visit.
Any changes to the dress code, or requests for reasonable adjustments, must be approved by the head of operations.
The following items of clothing should not be worn during social visits
- short / cropped tops that reveal a naked midriff, cleavage or bare chest
- strapless tops or dresses
- excessively skintight clothing / gym wear
- spaghetti style strap vests (as a single garment)
- t-shirts / shirts with pockets or zips
- see-through or fluorescent clothing
- no headwear – except for religious requirements
- clothing that is offensive or displays offensive /discriminatory / inappropriate material
- clothing that represents a gang or gang affiliation
- Hoodrich brand clothing
- team affiliated sportswear / football tops
- slippers or high heels taller than 4 inches
- footwear with steel toe caps / football boots
- coats or padded garments / gilets / body warmers
- clothing fitted with large buckles or chains including belts
- cargo/combat trousers or shorts
- ripped, torn or distressed clothing
- trousers with additional pockets and/or zips
- hoodies of any type
- meta glasses
You can wear boots, if they are below the knee.
Skirts, dresses and shorts must be no higher than just above the knee. They must not expose thighs.
Jewellery must be kept to a minimum. No bracelets, watches or excessive rings. Earrings should be studs or small hoops only - use ten pence piece as a guide for hooped earrings. (This includes for children.)
You will be asked to remove hairdressings if they are indicated by the handheld metal detector / portal. This includes: hair clips, slides, butterfly clips, claw clips, and scrunchies.
There is a visitors centre run by Partners of Prisoners (POPS).
The centre is open on visiting days from 12:30pm for afternoon sessions.
A coffee morning Family Forum runs once a month to help families to better understand a prisoner’s life while at HMP Wakefield.
POPS invites governors, prison staff and outside agencies to discuss different subjects such as Safer Custody, Probation, Education, Offender Management, Resettlement and any other areas that families wish to learn about. For more information or to confirm your attendance contact the POPS’s Family support lead on [email protected].
HMP Wakefield runs 12 family visits a year. Full details are provided to prisoners via a community newsletter.
These usually take place monthly.
Keep in touch
There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.
Secure video calls
Many prisons offer secure video calls so you can see each other between visits.
How video calls work on GOV.UKMany prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.
Phone calls
The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.
Letters
You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.
More about keeping in touch
There are several ways you can keep in touch with a prisoner during their time at Wakefield.
To have a secure video call with someone in this prison you need to
- Download the Prison Video app
- Create an account
- Register all visitors
- Add the prisoner to your contact list
Secure video calls at this prison can be requested by prisoners only.
You will receive a notification if a prisoner has requested a video call with you.
Read more about how it works
Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Wakefield using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Wakefield.
You can write at any time.
Include the person’s name and prisoner number on the envelope.
If you do not know their prisoner number, contact Wakefield.
All post, apart from legal letters, will be opened and checked by officers.
Money & gifts
You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.
How to send money
- 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
- 2 You’ll need the prisoner’s number and their date of birth.
- 3 Money usually arrives in less than 3 working days, but it can take up to 5.
If you can’t use the online service
No debit card? You can set up a basic bank account to get one.
Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.
Rules can change — check GOV.UK for the latest details before you send money.
Life inside
Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.
Education & work
Learning, training and work that help someone build skills and a future for release.
Daily routine
Arriving and the first night, where people live and how the day is structured.
Support for families
Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.
Prisoners' Families Helpline
Confidential advice and a listening ear, whatever stage you're at.
0808 808 2003 Free to callWho do I contact?
There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.
Call the prison Phone
01924 612 274The main switchboard for questions about visiting or the person inside.
Social visits Email
[email protected]Family support (POPS) Email
[email protected]Safety or wellbeing concern Phone
0800 389 1108For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.
Samaritans Phone
116 123Someone to talk to any time, day or night, if things are getting too much for you.
Open 24 hours, every dayReport a staff concern Phone
0800 917 6877 (24 hours answering machine)Anonymous, independent line if you're worried a prisoner is being mistreated by staff.
Stop unwanted contact Phone
0300 060 6699If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.
Complaints & correspondence Email
[email protected]Video calls Email
[email protected]Common questions
Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.
Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.
If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.
Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.
You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.
A family-support charity runs visitor support at HMP Wakefield, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.