Category C Men's prison HMPPS

HMP Whatton

Nottingham, East Midlands Group

HMP Whatton is a Category C men's prison in Nottingham. If someone you care about is here, this page brings together what matters most — visiting, keeping in touch and finding support — in plain, practical English.

This is a plain-English summary based on official GOV.UK guidance. Visiting times and rules can change — always check the official page before you travel.
Book a visit Call Send money

Start here

Most people come here for one of three reasons. Pick the one that fits.

Visiting

Visiting takes a little planning. You'll usually need to book ahead, be on the person's visitor list and bring the right ID. The visiting times, how to book and what to expect are below — along with help if it's your first visit or money is tight.

Social visiting times

Some days list more than one session because different visit types run. You’ll choose the specific session when you book — confirm which applies to you.
Day Available sessions
Monday No visits
Tuesday No visits
Wednesday No visits
Thursday
2pm–4pm
Friday
9am–11:30am (legal visits only) and 2pm–4pm
Saturday
9:15am–11:15am 1:45pm–3:45pm
Sunday
1:45pm–3:45pm

Always confirm visiting times when you book — they can change at short notice.

Official video visit times

Monday to Friday 9.30am–11.30am · 2pm–4.30pm

Official face to face visit times

Thursday 2pm–4pm
Friday 9:15am–11:15am · 2pm–4pm

Before you go — checklist

  • Be on the person's approved visitor list
  • Book in advance and bring valid photo ID
  • At least one visitor must be 18 or over
Book a visit on GOV.UK

Visitor centre & family support

Run on site by Prison Advice & Care Trust (Pact) — a warm welcome, plus practical and emotional support for families and friends.

If you’re on a low income you may be able to claim back the cost of visiting a partner or close relative in prison.

Travel

Cheapest public transport fare, or 20p per mile by car (30p in Scotland). Car hire up to £40 a day.

Meals

£3.50 to £5.10 towards food for journeys lasting more than 5 hours.

Overnight stay

£28–£34 per adult and £14–£17 per child where an overnight stay is approved in advance.

Who can get it

You must be the prisoner’s spouse, civil partner or partner, a close relative (child, parent, grandparent or sibling, including step and adoptive), their named next of kin, or their sole visitor.

You also need to get one of:

  • Universal Credit — if your household gets no more than £1,250 a month (excluding housing costs)
  • Pension Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • A valid NHS HC2 certificate (or partial help with an HC3 certificate)

How to claim

  • Apply online, or by post, phone or email.
  • You can claim for visits made in the last 28 days or planned for the next 28 days.
  • You’ll need the prisoner number, your National Insurance number, your receipts/tickets and a visiting order stamped by the prison.

You can usually get help with one visit every 2 weeks.

Apply online: GOV.UK: Help with prison visits Helpline: 0300 063 2100 Email: [email protected] Post: Assisted Prison Visits Unit, PO Box 17594, Birmingham, B2 2QP

Helpline open Monday to Friday, 9am to 5pm.

More support for families

Rates and rules can change — always check the latest details on GOV.UK before you travel.

More about visiting

To visit someone in Whatton you must

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

You can book at least 7 days in advance and at least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. You can check this with Whatton.

Contact Whatton if you have any questions about visiting.

To arrange a visit you can

  • book your visit online
  • telephone 01949 803 200

The booking line is open Monday to Friday 9am to midday and 1pm to 5pm. Find out about call charges

To book official video visits, email [email protected].

48 hours notice is required to process requests - not including weekends.

To book official face to face visits email, [email protected].

Find Whatton Prison on a map

The postcode to use with a sat nav is NG13 9FQ.

There are 2 car parks for staff and visitors and some disabled spaces behind the visitor centre.

To plan your journey by public transport

  • use National Rail Enquiries to either Nottingham Midland or Nottingham and Grantham train station. It’s about 12 miles to the prison from each. There is a closer train station at Aslockton but it is not a regular service so check before travel.
  • use Traveline for local bus times to get to Bingham. A taxi service operated from there to the prison which is 2 miles away.
  • use National Express to get a coach to Broadmarsh or Grantham stations which are about 12 miles away from the prison.

use National Rail Enquiries to either Nottingham Midland or Nottingham and Grantham train station. It’s about 12 miles to the prison from each. There is a closer train station at Aslockton but it is not a regular service so check before travel.

use Traveline for local bus times to get to Bingham. A taxi service operated from there to the prison which is 2 miles away.

use National Express to get a coach to Broadmarsh or Grantham stations which are about 12 miles away from the prison.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors (including children) will be given a pat-down search. You may also be sniffed by security dogs.

Whatton has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £25 in coins to purchase refreshments. Cards are can also be used. Notes are no longer accepted.

There are strict controls on what you can take into Whatton. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

There is a visitor centre with a small selection of refreshments available to purchase during your visit.

Each adult visitor is allowed to take in a maximum of £25 in coins. Cards can also be used to make purchases. Notes are no longer accepted.

There is a children’s play area available to use during visits.

Wheelchairs are available in the prison and there is wheelchair access to both the visitor centre and the prison.

Family visits are offered in addition to the normal visit allowances. They are held at least 3 times a year during key school holidays. Only visitors on the prisoners approved list can attend.

All fathers (regardless of their visit allowance status) can apply to take part, but recent behaviour is considered in the application process.

Keep in touch

There are several ways to stay close between visits — phone calls, secure video calls, emails and letters. How each one works at this prison is explained below.

Secure video calls

Many prisons offer secure video calls so you can see each other between visits.

How video calls work on GOV.UK

Email

Many prisons use the Email a Prisoner service — you pay a small fee per message and can sometimes pay for a reply.

Phone calls

The person inside can only call numbers on their approved list, and most calls are monitored. With Prison Voicemail you can leave a message for them to call you back.

Letters

You can write as often as you like — put the prisoner’s number on the envelope. Most post is checked by staff.

All the ways to stay in touch on GOV.UK

More about keeping in touch

There are several ways you can keep in touch with a prisoner during their time at Whatton.

To have a secure video call with someone in this prison you need to

  • Download the Prison Video app
  • Create an account
  • Register all visitors
  • Add the prisoner to your contact list

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how the Prison Video app works

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family whenever they are out of their cell. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Whatton using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Whatton.

You can write at any time. Include the person’s name and prison number on the envelope. If you do not know their prison number, contact Whatton.

All post apart from legal letters will be opened and checked by officers.

Money & gifts

You can send money to someone here, and there are rules about gifts and parcels. Below is how to send money safely and what you're allowed to send.

How to send money

  1. 1 Use the free GOV.UK "Send money to a prisoner" service with a debit card (Visa, Mastercard or Maestro) — credit cards and prepaid cards are not accepted.
  2. 2 You’ll need the prisoner’s number and their date of birth.
  3. 3 Money usually arrives in less than 3 working days, but it can take up to 5.
Send money on GOV.UK

If you can’t use the online service

No debit card? You can set up a basic bank account to get one.

Can’t use a computer or the internet? You can apply for an exemption to send money by post — this is only granted in exceptional circumstances.

Rules can change — check GOV.UK for the latest details before you send money.

Life inside

Knowing what daily life is like can be a real comfort. Here's what to expect — arriving and the first night, where people live, and the education, work and support on offer.

Education & work

Learning, training and work that help someone build skills and a future for release.

Daily routine

Arriving and the first night, where people live and how the day is structured.

More about life inside on GOV.UK

Support for families

Having a loved one in prison is hard. You don't have to manage it alone — these services are free and confidential.

Prison Advice & Care Trust (Pact)

Worker: Demi Walters

[email protected]

Helpline: 0808 808 2003

Visit website

Prisoners' Families Helpline

Confidential advice and a listening ear, whatever stage you're at.

0808 808 2003 Free to call

Who do I contact?

There are different numbers and inboxes depending on what you need — we've grouped them by what you're trying to do.

Everyday enquiries

Call the prison Phone

01949 803 200

The main switchboard for questions about visiting or the person inside.

Prison email Email

[email protected]

Social visits Email

[email protected]

Visitor centre (Pact) Email

[email protected]
Worried about someone

Safety or wellbeing concern Phone

01949 803 484

For serious but non-life-threatening concerns about a prisoner's safety. You can also complete a Safer Custody contact form.

Samaritans Phone

116 123

Someone to talk to any time, day or night, if things are getting too much for you.

Open 24 hours, every day
Stop contact or report a concern

Report a staff concern Phone

0800 917 6877 (24 hours answering machine)

Anonymous, independent line if you're worried a prisoner is being mistreated by staff.

Stop unwanted contact Phone

0300 060 6699

If a prisoner is contacting you and you want it to stop, use the Unwanted Prisoner Contact Service.

Official, legal & media

Official & legal visits Email

[email protected]

For professional, official or legal visits.

Common questions

Most visits are booked free online through the GOV.UK 'Visit someone in prison' service. The person inside must add you to their visitor list first, which can take up to 2 weeks. You will need their prisoner number and date of birth, and the date of birth of everyone visiting. Some prisons take bookings by phone instead.

Everyone aged 16 or over needs valid photo ID, such as a passport or driving licence. You will go through a security check, so leave phones, smart watches and bags in a locker (bring a £1 coin). You can usually take in a small amount of cash for refreshments, essential medication and basic baby items.

If you are on a low income you may be able to claim back travel costs through the Assisted Prison Visits Scheme, which can also help with meals and an overnight stay for longer journeys. You usually need to be a partner or close relative and getting certain benefits.

Send money online for free using the GOV.UK 'Send money to a prisoner' service and a debit card. You will need the prisoner's number and date of birth, and it usually arrives within 3 working days.

You can keep in touch by phone, secure video call, email and letters. Video calls are set up through the Prison Video or Purple Visits app, and many prisons use the Email a Prisoner service for messages.

A family-support charity runs visitor support at HMP Whatton, offering a warm welcome, practical advice and someone to talk to. You can also call the Prisoners' Families Helpline free on 0808 808 2003.